Job.

A fantastic opportunity to be involved in the developmental and trial stages for latest product offerings along with developing and implementing the business strategic intent of a future service proposition offering.

Interaction with key people in the business to further develop the external and internal technical support function to B2B customers and provide technical and installer training.

RESPONSIBILITIES

Develop and implement field support and training strategies, policies, and procedures

to meet organisational goals and objectives.

Using a variety of training and troubleshooting techniques ensuring the customer

receives a first-time fix / solution whilst also helping the customer to be empowered to

be able to navigate, troubleshoot & install themselves moving forward.

Responsible for leading the Technical Support & training solution and creating

bespoke training packages / material.

Evaluate the effectiveness of training programs through assessments, feedback, and

performance metrics, and make necessary adjustments to enhance outcomes.

Carry out maintenance, compliance testing, fault finding and installation of our full product

range across a variety of customer sites.

Challenge the status quo to do things better, continuously assess our products then make

suggested improvements via the appropriate channel / stakeholder.

KNOWLEDGE, SKILLS AND EXPERIENCE

Proven experience in field support, training, or a related role, preferably in a managerial or

supervisory capacity.

Strong knowledge of training methodologies, instructional design principles, and adult

learning principles.

Excellent communication and interpersonal skills, with the ability to effectively present

information and facilitate training sessions.

Demonstrated ability to develop and deliver engaging and impactful training programs.

Analytical mindset with the ability to assess training needs, measure training effectiveness,

and make data-driven decisions whilst out in the field.

Strong organisational skills with the ability to prioritise and manage multiple projects

simultaneously.

At least 2 years of experience in an external technical support function.

Experience in developing external service offerings propositions.

A natural ability for learning about technical products and interlink / applications.

Experience in an engineering/technology led organisation

A willingness to roll-up sleeves, be flexible, and take responsibility.

This is a rapidly growing company that offer:

Hours: 9.00am to 17.30pm (1 hour lunch)

Monday to Friday

25 day holiday, plus 1 birthday holiday

Opportunity to purchase/sell up to 5 days holiday per year

Pension – Standard Life

Group Life Assurance

Group Income Protection Insurance

Private Medical Insurance

Worldwide Travel Insurance

Hybrid working

If you are excited by this newly created position and you you have what it takes then please apply today!!