Customer Success Executive
- 26 Feb 2020
Due to internal promotion, our client are seeking a passionate Customer Success Executive to work as part of their friendly team.
Established in 2000, our client has achieved stellar growth recognised by top business awards including 2 Queen’s Award for Enterprise.
The successful candidate will join a team of 5. You'll be a high energy self-starter with an insatiable drive personal growth and being the best version of yourself that you can be. You’ll be passionate about delivering exceptional customer experience and be committed to working flexibly and responsively to our customer needs, able to take responsibility for decisions and to able accountable and supportive at all times.
There is no typical day here, but every day will see you working closely with the Sales Team, processing customer orders, contacting customers on the phone to confirm order details, upselling where opportunities exist, liaising with the Logistics Team re shipping the orders and then ensuring that the Customer receives the Perfect Order.
Full training will be provided. Ideally, to be amazing in this role, you'll have at least 12 months experience working in a fast paced customer service / order processing environment. You'll have excellent communication skills, you'll be representing the company globally, so we're looking for a great Brand Ambassador.
To provide a Legendary Customer Experience for both our external and internal customers, putting the needs of our customers first·
To be the central hub for incoming calls, incoming emails, order processing, dispatch, key customer liaison and invoicing in line with sales and service orders
Liaising with order fulfilment/shipping/logistics to ensure on time delivery. Ensure orders delivered against sales order, remaining flexible to changing conditions and communicate those with the customer in a timely and commercial manner
Initiate communications with the customer from order received to goods being dispatched and notification of the same
To own and manage customer related complaints through to resolution and closure.
Westfield Level 2 - after 6 months
40 hours CPD (Continual Professional Development) investment
Responsibility & Freedom policy in place to enable flexibility around working hours and holidays, as long as there is cover in the department and the job is getting done
Free flu jab
Free fruit, free breakfast, free hot drinks
Gym membership of £6 per month (the rest subsidised by us)
Annual team building event - fully paid for
Christmas party - fully paid for
Excellent progression opportunities
80% of the staff have been with the company for over 6 years