Job.

Our client is a leading FMCG organisation based in Nuneaton. They are seeking to recruit a Customer Operations Coordinator on a contractual basis.  This is an exciting opportunity to join a company with a household name and some incredible benefits.

Duties will include:

​ Act as a dedicated point of contact for all customer enquiries in relation to sales orders, claims on delivery and distribution arrangements

​ Identify potential and actual service issues, and resolutions where possible and co-ordinate communication with the customer and relevant internal departments

​ Participate in customer and corporate initiatives, focusing on increasing supply chain efficiencies, increasing sales and developing the working culture at the company

​ Demonstrate and promote teamwork, always acting in unity with our corporate vision and values

​ Receive, validate and process customer sales orders within agreed timescales

​ Receive, investigate and process customer claims and pro-actively resolve ongoing issues to improve service levels

​ Work with team members to ensure that all administration tasks are completed

Who’s right for the role?

​ Excellent verbal and written communication skills with confidence and the ability to communicate at all levels of management, both internally and externally customer base are essential

​ The ability to set up spreadsheets and manipulate data are also essential

​ Advanced level IT skills in MS Excel and MS Word are a must

​ The ideal candidate must demonstrate excellent organisation and time management skills

Whats in it for you?

​ Attractive workplace pension scheme

​ Happy to talk flexible working

​ Free, onsite parking

​ Discounted branded products

​ Subsidised staff restaurant

​ 25 Holidays + 8 bank holidays pro rata

​ Discounted rates at Nuffield Health

​ My Staff shop - access to exclusive benefits, free advice and savings - providing great discounts from thousands of the UKs largest retailers & service providers