Sorry, not sorry: Four times when you shouldn’t be sorry (even if it’s your fault)

Saying sorry is second nature to us Brits; a recent survey of 1000 people revealed that on average we say it eight times a day! But does this apologetic nature undermine others confidence in us?…

“These days, leaders are coached to be sensitive, empathetic, and concerned with others’ feelings–all worthy, important attributes that a great boss (or anyone with a shred of emotional intelligence) needs to possess. So with the best of intentions we go out of our way to be nice and collegial–and wind up overdoing the mea culpas”

Read full article @ fastcompany.com