Customer Service Advisor - Job Ref. CD125674

Salary: £9 - £9.5 per hour
Location: England,West Midlands,Coventry
Job Type: Temporary
Date Posted: 7th December 2018

Hamlin Knight is currently recruiting for a Customer Service Advisor to join a well-established company based in Coventry.

As Customer Service Advisor you will provide a first class level of customer service by resolving queries and complaints in a friendly and professional manner.

Main Job Tasks and Responsibilities

*Receive and handle inbound customer calls.

*Resolve any customer complaints and queries effectively

*Satisfy customer requests to the highest standard and within required service levels.

*Ensure accurate recording and logging of all customer contact, passing any relevant information/required follow up to the relevant teams

*Develop a working knowledge of the products to a level which enables advice and suggestions to be made to the customers.

Key Competencies/Education

*Customer services experience

*Excellent communication skills both written and verbal with a strong attention to detail

*Ability to communicate effectively via multi-channels, telephone, email and website, with customers, demonstrating customer focus and empathy.

*Problem analysis and problem solving.

*Planning and organisation with the ability to prioritise.

*Ability to think flexibly and take initiative.

*Ability to remain calm under pressure.

*Friendly and tactful personality with the ability to show patience.

*A team player.

*Standard MS office skills with first class keyboard skills.

*Appropriate secondary level of education in English and Mathematics.

This is initially going to be an on-going temporary assignment with the possibility of being offered a permanent contract for the right candidate.

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