Customer Operations Coordinator
- #84175
- TBC
- £ TBC
- Permanent
- 25 Apr 2024
Our client is a leading FMCG organisation based in Nuneaton. They are seeking to recruit a Customer Operations Coordinator on a contractual basis. This is an exciting opportunity to join a company with a household name and some incredible benefits.
Duties will include:
Act as a dedicated point of contact for all customer enquiries in relation to sales orders, claims on delivery and distribution arrangements
Identify potential and actual service issues, and resolutions where possible and co-ordinate communication with the customer and relevant internal departments
Participate in customer and corporate initiatives, focusing on increasing supply chain efficiencies, increasing sales and developing the working culture at the company
Demonstrate and promote teamwork, always acting in unity with our corporate vision and values
Receive, validate and process customer sales orders within agreed timescales
Receive, investigate and process customer claims and pro-actively resolve ongoing issues to improve service levels
Work with team members to ensure that all administration tasks are completed
Who’s right for the role?
Excellent verbal and written communication skills with confidence and the ability to communicate at all levels of management, both internally and externally customer base are essential
The ability to set up spreadsheets and manipulate data are also essential
Advanced level IT skills in MS Excel and MS Word are a must
The ideal candidate must demonstrate excellent organisation and time management skills
Whats in it for you?
Attractive workplace pension scheme
Happy to talk flexible working
Free, onsite parking
Discounted branded products
Subsidised staff restaurant
25 Holidays + 8 bank holidays pro rata
Discounted rates at Nuffield Health
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