Case Studies
Please click on the logos above to view the relevant Case Study
Testronic Laboratories
Testronic Laboratories are justifiably proud of their reputation within the Home Entertainment and New Media industries. Based in the heart of the movie industry and Pinewood Studios, UK; Burbank, California and Warsaw, Poland, they are world leaders in the testing of educational, entertainment, games and business software.
But when quality assurance is your business, there’s no room for error. So the difficulty they had sourcing temporary staff who could deliver to their high standards was a serious issue. Temporary staff were essential to handle peaks in workloads. However, Testronic was struggling to find people who were reliable, whose skills matched the assignment and who, importantly, were multi-lingual.
Hamlin Knight responded by getting under the skin of Testronic’s culture and producing a solution tailored to both client and candidates. We sourced quality, multi-lingual candidates through advertising, research and referrals. We carried out initial interviews and candidate briefings. We created and managed rosters, helping our client to plan ahead. And we established a replacement stand-by list of temporary staff for emergencies.
As a result, Testronic was able to employ the kind of temporary staff who could boost their productivity levels. It’s a partnership that’s thrived. Testronic have gradually phased out their other suppliers and now use Hamlin Knight as their sole supplier.
TLT Solicitors
Hamlin Knight Bristol started building their relationship with TLT Solicitors, one of the largest law firms in Bristol and one of the top 100 firms in the UK, in 2001.
- The firm have c500 staff in Bristol, as well as a London office, and we supply permanent staff within:
- HR & Training
- Sales & Marketing
- Office and Administration - Our relationship is built on several years of trust and understanding their culture and requirements; they give us all their permanent roles.
- We have placed 7 staff within their HR & Training team. Other successes include Marketing and Senior Facilities roles.
- We have produced a ‘Benefits of a Career’ document, in conjunction with our client, which is used to promote them as an employer of choice in a highly competitive legal market place.
- We have forged an extremely close working ‘partnership’ relationship with the FCIPD qualified HR Director. Our service review meetings are dual purpose. Not only do we review our performance, but it also gives us the opportunity to feedback on our client’s team performance during the recruitment process.
- We provide regular salary reviews to the HR team, in order that they can benchmark their salaries in the market.
- The HR team are regularly involved in HR Networking lunches, using them as an opportunity to build closer links with other HR professionals from different industry sectors.
- A new resourcing role was introduced to the HR team. Through our understanding of their needs, and their experience of Hamlin Knight, we were able to put forward and successfully place a previous employee of ours in this post, who had provided an excellent service to them when working as a consultant for us.
- Hamlin Knight has built up an understanding of the business needs of TLT through long term relationship and therefore we are able to respond quickly to their requirements.
JD Wetherspoon
Hamlin Knight started working with JD Wetherspoon in June 2000, originally only on the HR side of their business. In January 2001 we won Preferred Supplier Status and have since then placed 51 permanent/fixed term contractors within the organisation. JD Wetherspoon has also taken on several Hamlin Knight Temporary Assignment Professionals permanently.
Hamlin Knight has supported JD Wetherspoon on a number of special projects
Reception Team
- A team of three part timers to cover Reception from 7.00am to 7.00pm. This team replaced security guards that used to do the role
Customer Service
- To recruit a whole new Customer Service team of six staff
Briefing Guide
- We produced a Briefing Guide for temporary staff, which JD Wetherspoon now use for other contract staff
Benefits of Working for JD Wetherspoon
- In conjunction with the Recruitment Manager, we produced a document that lists the many benefits of working for JD Wetherspoon
- JD Wetherspoon have incorporated this document within their induction starter packs
Relationship
- The relationship has grown with JD Wetherspoon through stability within the Hamlin Knight office
- Two consultants have worked extremely closely with JD Wetherspoon and their excellent understanding of the company has helped the business move forward
Trust
- The trust JD Wetherspoon has put with Hamlin Knight was demonstrated when they were recruiting for a Customer Services Team Leader
- After seeing three internal candidates, two direct applications and two candidates from Hamlin Knight, the Customer Services Manager asked for our opinion as to who to offer the job to if it were us recruiting
- Another placement came after JD Wetherspoon rejected a candidate who was interviewed for a role, as they said she had a rather negative attitude. However, we believed she was a good culture fit and suggested her for another role within Legal department. Although the Recruitment Manager was not totally convinced, it was arranged for the candidate to meet the Legal Director – she was offered the job within 10 minutes
These examples demonstrate how Hamlin Knight provides a personalised and tailored service, thus saving our clients time, trouble and money in a manner than helps them run their businesses effectively.
Arden Fine Foods
- In June 2004, Hamlin Knight started to work with Arden Fine Foods Limited, to supply both Temporary and Permanent Administrative and Marketing staff.
- Preferred Supplier status was gained and over a period of two years Hamlin Knight has successfully supplied Arden Fine Foods with four permanent employees and one contractual worker.
- We have supplied permanent staff from a £15,000 administration position to a £20,000 customer service management position
- The working relationship between Hamlin Knight and Arden Fine Foods is based on a partnership approach, with Service Reviews held approximately every six months, as well as more frequent informal service evaluations at a local level
- This successful working relationship is based on close communication, mutual understanding and Hamlin Knight offering a tailored and personalised service.
- We have produced a “Benefits of a Career with Arden Fine Foods” document, which is used to discuss the company with our candidates and to present Arden Fine Foods as a very attractive employer
- Both Arden Fine Foods and Hamlin Knight invest time and effort to work together closely, which has resulted in a mutually beneficial business relationship.